VOIP Business Phone Systems
VOIP Business Phone Systems by Nalcro can be set up in just 5 minutes, allowing you to focus on your business. Nalcro offers over 50 features designed to streamline your communication processes and improve efficiency. With features like automated call flow, multi-device support, and comprehensive call metrics, managing your calls has never been easier.
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Why Choose VOIP Business Phone Systems by Nalcro?
Nalcro’s VOIP Business Phone Systems are tailored to meet your business needs. Here are some of the standout features:
Automated Call Flow: Ensure that calls are directed to the right departments or individuals without any hassle. This feature saves time and reduces the chances of missed calls.
Multi-Device Support: Whether you’re in the office, on the road, or working from home, Nalcro has you covered. You can connect your office phone system to multiple devices, ensuring you never miss an important call.
Comprehensive Call Metrics: Track and analyze your call data to make informed business decisions. With detailed call analytics and live stats, you can optimise your customer service and team performance.
Advanced Call Handling: Boost productivity with features like call queuing, call forwarding, and voicemail to email. These tools help you manage multiple calls simultaneously and provide a seamless customer experience.
CRM and Helpdesk Integration: Integrate Nalcro with your CRM and Helpdesk systems for a unified communication strategy. This integration helps in managing customer relationships more effectively and improving overall service quality.
Local and International Numbers: Get local and international numbers to expand your business reach. This feature is perfect for businesses looking to establish a global presence. Conditions Apply.
Automatic Caller ID: Enhance client engagement with automatic caller ID. Your clients will appreciate knowing who is calling, which builds trust and improves communication.
Optimise Your Business Communication
Nalcro’s VOIP Business Phone Systems are more than just phone systems; they are comprehensive communication solutions that help you optimise customer service and team performance. Here are additional benefits:
- Detailed Call Analytics: Gain insights into call durations, frequency, and other important metrics. Use this data to train your team, improve call handling strategies, and enhance customer satisfaction.
- Live Stats: Monitor your call center’s performance in real-time. Live stats provide immediate feedback, allowing you to make quick adjustments and ensure optimal performance.
Getting Started with Nalcro
Setting up Nalcro’s VOIP Business Phone Systems is a breeze. Here’s a quick guide to get you started:
- Sign Up: Visit the Nalcro website and sign up for an account.
- Choose Your Plan: Select a plan that suits your business needs. Nalcro offers various plans to cater to businesses of all sizes.
- Set Up Your Devices: Follow the simple setup instructions to connect your devices. Nalcro supports a wide range of devices, ensuring flexibility and ease of use.
- Configure Your Settings: Customise your call flow, set up voicemail, and integrate with your CRM and Helpdesk systems.
- Start Making Calls: Begin using your new phone system to enhance communication and boost productivity.
With Nalcro’s VOIP Business Phone Systems, you can focus on what matters most—growing your business. Experience seamless communication, advanced features, and top-notch customer service with Nalcro. Sign up today and transform the way you handle business calls.
Blueface Customers, We've Got You Covered!
With Blueface closing down, we understand the need for a reliable and efficient VOIP service. Nalcro is here to provide you with the perfect alternative.
Essentials
/user/month4 user minimum
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Free local number for each user
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Unlimited calls to landlines in Ireland/UK
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Free Desktop & Mobile App
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Group extensions and Ring Strategies
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Call Reports & Analytics
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IVR with Auto-Attendant and Voice Menu
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30+ other calling features and add-ons
Unlimited
/user/month2 user minimum
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Everything in the Essentials plan +
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Unlimited Mobile & Landline Calls*²
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Unify calls & emails with CRM Integration
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Automated Call Recording
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Opening hours for time-based call routing
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Professional voiceover
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Personalised specialist onboarding and training
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Custom Time Based Rules
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Text to Speech Announcements
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Data Retention Policy
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Call Auto Tagging
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SSO - Single Sign On New!
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40+ other calling features and add-ons
Enterprise
/user/month2 user minimum
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Everything in the Unlimited plan +
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Advanced Call Reporting
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Live Calls Wallboard
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Live Call Coaching
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Queues Log In / Log Out
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Queue Position Announcement
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Queue Call Back Request
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After-call Wrap-up Time
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CRM/Helpdesk Integrations
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Personalised specialist onboarding and training
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Mix & Match Subscriptions
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Unlimited Calls*
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Multi-Site Solution
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Custom Reporting
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API Developer Support
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SLA
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Dedicated Account Manager
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Auto Dialer
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40+ other calling features and add-ons
Call Rates
| Call Rates in Ireland | Essential | Unlimited | Enterprise |
|---|---|---|---|
| Landline | Free | Free | Free |
| Mobile | €0.08 | Free | Free |
Detailed Pricing
| Detailed Pricing | Essential | Unlimited | Enterprise |
|---|---|---|---|
| Price for inbound calls & internal calls (toll-free excluded) | Free | Free | Free |
| Local phone number included in the account | 1 per account | 1 per user | 1 per user |
| Price for additional phone numbers | From €5/month | From €5/month | From €5/month |
| Minimum number of users | 4 users | 2 users | 2 users |
| Storage for recordings | None | 42 hours per user | 420 hours per user |
| 7 Years Retention Policy | €3/user/month | €3/user/month | €3/user/month |
| Fax2Email | €15 | €15 | €15 |
Admin & Security
| Admin & Security | Essential | Unlimited | Enterprise |
|---|---|---|---|
| SSO - Single Sign On | Yes | Yes |
Automation
| Automation | Essential | Unlimited | Enterprise |
|---|---|---|---|
| Time-based Call Routing | Yes | Yes | |
| Automatic Public Holidays Message | Yes | Yes | |
| Auto-Attendant | Yes | Yes | |
| Voice Menu | Yes | Yes | |
| Ring Strategy | Yes | Yes | Yes |
| Group Timeout Action | Yes | Yes | Yes |
| Call Forward to Mobile | Yes | Yes | Yes |
| Automated Caller ID | Yes | Yes | Yes |
| Call-ID Number-name | Yes | Yes | Yes |
| International User Localisation | Yes | Yes | Yes |
| Missed Call Email Notification | Yes | Yes | Yes |
| Voicemail-to-Email | Yes | Yes | Yes |
| User Offline Notification | Yes | Yes | Yes |
| Call Backup | Yes | Yes | Yes |
| Professional Voiceover | Yes | Yes | |
| Callback Widget | Yes | Yes | Yes |
| Queue Position Announcement | Yes | ||
| Queues Log In / Log Out | Yes | Yes | Yes |
| Auto Dialer | Yes |
Collaboration
| Collaboration | Essential | Unlimited | Enterprise |
|---|---|---|---|
| Call Group | Yes | Yes | Yes |
| Call Pick Up | Yes | Yes | Yes |
| Group Voicemail Box | Yes | Yes | Yes |
| Shared Contacts | Yes | Yes | Yes |
| Distinctive Ringtones | Yes | Yes | Yes |
| Call Conferencing Room | Yes | Yes | Yes |
| Call Blocking | Yes | Yes | Yes |
Integrations
| Integrations | Essential | Unlimited | Enterprise |
|---|---|---|---|
| Google Contacts | Yes | Yes | Yes |
| HubSpot | Yes | Yes | |
| Salesforce | Yes | ||
| Zoho CRM | Yes | ||
| Pipedrive | Yes | ||
| Zendesk Support | Yes | ||
| Zendesk Sell | Yes | ||
| Intercom | Yes | ||
| Zapier | Yes | ||
| ActiveCampaign | Yes | ||
| Gong | Yes | ||
| We have 100s of integrations available. If you do not see your integration please contact us and we will be happy to assist. |
Monitoring & Management
| Monitoring & Management | Essential | Unlimited | Enterprise |
|---|---|---|---|
| Team Status | Yes | Yes | Yes |
| Advanced Call Logs | Yes | Yes | Yes |
| Extension Usage | Yes | Yes | Yes |
| Peak Time | Yes | Yes | Yes |
| Call Stats (KPIs) | Yes | Yes | Yes |
| Call Tracking | Yes | Yes | Yes |
| Online User Management | Yes | Yes | Yes |
| Daily/Weekly Email Report | Yes | Yes | Yes |
| Call Barring | Yes | Yes | Yes |
| Top Callers Reporting | Yes | Yes | Yes |
| Missed Call SMS Automation | Yes | Yes | Yes |
| Help Center Access | Yes | Yes | Yes |
| Phone, Email & Live Chat Support | Yes | Yes | Yes |
| Onboarding & Training | Yes | Yes | Yes |
| Missed Call Follow Up Reporting | Yes | Yes | |
| Automated Call Recording | Yes | Yes | |
| Live Call Wallboard | Yes | ||
| Live Call Listening (Coaching) | Yes | ||
| Live Call Whispering (Coaching) | Yes | ||
| Live Call Barging (Coaching) | Yes |
Productivity
| Productivity | Essential | Unlimited | Enterprise |
|---|---|---|---|
| Smart Call Transfer | Yes | Yes | Yes |
| Parallel Calls | Yes | Yes | Yes |
| Call Notes | Yes | Yes | Yes |
| Call Tags | Yes | Yes | Yes |
| Call Waiting | Yes | Yes | Yes |
| DND (Do-not-disturb) | Yes | Yes | Yes |
| Custom Call ID | Yes | Yes | Yes |
| Click-to-Call | Yes | Yes | Yes |
| Speed Dial | Yes | Yes | Yes |
| Individual Voicemail | Yes | Yes | Yes |
| Desktop Notification | Yes | Yes | Yes |
| Ring on Announcement | Yes | Yes | Yes |
| Ring on Speaker | Yes | Yes | Yes |
| Desktop & Mobile App | Yes | Yes | Yes |
| Google Chrome Extension | Yes | Yes | Yes |
| Extension Status Monitoring | Yes | Yes | Yes |
| Wrap-up Time | Yes |
SMS Tools
| SMS Tools | Essential | Unlimited | Enterprise |
|---|---|---|---|
| Bulk Outbound SMS | Yes | Yes | Yes |
| 2-Way SMS | Yes | Yes | Yes |
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